Frequently Asked Questions (FAQ)
Does my order come with tracking and/or insurance? First Class Mail is not insured; however Priority mail comes with $50 of shipping insurance. Tracking within the U.S. is available and will be sent to your email or the method entered during checkout once shipped. Any claims filed for lost packages must be made by purchaser (usps.com), I am not responsible for lost packages or delays. International mail is not insured nor is tracking available beyond U.S. borders. You can expect an international package to be delivered anywhere from 3-6 weeks once shipped (not ordered). If your package hasn’t arrived after the 6 week point please contact me. I will do what I am able. I have no control over your package once it’s left my hands.
Claims must be filed by you, the recipient, through USPS. As per USPS guidelines, once the package is picked up by the postal service the ownership of that package is now yours. I have no control of claims filed as I’m no longer considered the owner.
Why am I being charged a 10% restocked fee, please explain. There are a few situations where we will deduct a 10% restocking fee from your return. Let's say your address is entered incorrectly and your package is returned to us. Our team will reach out, if you're unwilling to pay a second time for shipping and we have to refund your purchase a restocking fee will be deducted. Other situations that merit a restocking fee: you made a mistake on base or quantity, or have changed your mind about the purchase. If you're able to catch us to cancel the order before it leaves the shop we will waive the fee. Your order will not be charged a restocking fee if the error was ours or the product was damaged or faulty. We charge a restocking fee to cover the time spent on our end processing & managing returns.
I have an issue with my order, who do I contact? For issues with an order email: firstname.lastname@example.orgI’m a yarn shop and interested in wholesale. For wholesale inquires email:
You can also find our wholesale terms here
How to pay with Shop Pay installments? When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.* (“*”see below)
How it works
- Add items to your cart (or shopping bag). (Over $50).
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
Z*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.